Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Oluwaseun AdeoyeOluwaseun Adeoye With innovation and competition battering them constantly in the fast-paced world of electronic payments, it really is easy to just run after loyal customers for new ...

They’re your customer, right? Your company just completed a service call, and your new customer is happy. They are yours for ...

As we continue to explore how AI can enhance customer experience (CX), it’s essential to examine how different generations, ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Everything You Need to Know American Airlines, one of the largest airlines in the world, serves millions of passengers ...

Figures show over half of British Gas customers who contacted the energy giant for help reported a problem with the response.

Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), ...

DBS said last week that it may not renew 4,000 contract and temporary jobs over the next three years due to artificial ...