Sonos outlines a plan to win back user trust
Sonos has a plan to earn back your trust, and here it is
Sonos remains in the throes of the biggest controversy in its history — and it’s one of the company’s own making. Now, several months after the May release of its overhauled app badly tarnished the brand’s reputation, CEO Patrick Spence has announced a multipart plan to right the ship.
Here's how Sonos hopes to win back your trust after its app debacle
It’s been a disastrous few months for Sonos after the company botched a major overhaul of its mobile app. In an effort to win back users’ trust, the company has laid out a plan that includes several new commitments.
Sonos outlines turnaround plan following app disaster
The company laid out a plan it hopes will go a long way toward reversing fortunes and repairing relationships.
Sonos outlines a plan to win back user trust after its app fiasco
The changes mostly focus on more stringent beta testing and creating new avenues for employees and customers to raise concerns. Speaker company Sonos laid out a number of new plans and commitments on Tuesday in an attempt to turn around the beleaguered sound company following a bug-riddled app relaunch in May that’s still impacting the company.
Sonos details its bold redemption path to win back your trust
Sonos leadership vows to forgo annual bonuses if the app issues are not resolved. The company is extending the warranty of its home theaters and speakers to boost customer confidence. Sonos will implement new roles for quality issues and form a Customer Advisory Board.
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