InStranet's knowledge-base management software can improve call-center and self-service portal performance by reflecting an end-user's particular context On-demand CRM (customer relationship ...
The company acquires InStranet, a call center software provider, and plans a new offering for its software-as-a-service platform. Mike Ricciuti joined CNET in 1996. He is now CNET News' Boston-based ...
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CVS Health will leverage Agentforce Health to support its Aetna and CVS Caremark businesses on a secure call center platform. The call center platform will use AI agents to provide real-time insights, ...
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