Workplace conflicts are rarely black and white, and managing them usually requires more than filing a complaint or firing somebody. To Joan Pastor, a licensed industrial-organizational psychologist, ...

Wherever people work together, occasional conflict is inevitable. What sets one organization apart from another is how people respond to conflict when it does arise. Although disagreements take place ...

While conflict is natural, it can also be one of the most uncomfortable parts of life and business. Where two or more people feel strongly about opposing ideas, emotions can run high and communication ...

I'm going to dust off my management consulting hat for this one - please bear with me. Yesterday, Stuart Lauchlan parsed a Forrester Consulting report commissioned by Hybris/Accenture on the ...