Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...
If you went shopping at a store and later when you got home realized that the cashier forgot to charge you for something, would you return to the store to pay for the item the cashier forgot to scan, ...
Customer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in revenue at risk, ...