Being a customer service consultant, keynote speaker, author, and whatnot, I find that people approach me with questions about customer service at the unlikeliest times. The other morning, some guy ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

In any given company, customer-facing team members are among the most important and impactful. Even those employees in entry-level or administrative positions are representing your organization to its ...