Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

LOS ANGELES, Nov. 7, 2025 /CNW/ -- Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner (R) Magic Quadrant (TM) for Customer Success Management Platforms.

Accounting and business solutions provider IRIS announced an expansion to its IRIS Firm Management solution that, among other things, enhances the software's document management capacities. "Modern ...

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Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

For these customer success leaders, feedback is a gift — especially when it’s critical. “The reality is that critical feedback is often more valuable than positive feedback,” said Ryan Koopmans, VP of ...

Gainsight, provider of the Customer Success Management solution, today announced its next-generation platform to manage customer retention and eliminate churn, connecting the silos of data that ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the Medallia Strikedeck platform has won the 2021 SIIA CODiE Award ...

“Customer success is where 90% of the revenue is,” said Jason Lemkin at the 2015 Gainsight Pulse conference. Lemkin, now managing director of Storm Ventures and software as a service (SaaS) maven at ...

Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Customer Success Management Platforms.