Delivering bad news can be a challenge. In a workshop titled the Art of Delivering Difficult Messages, you will learn both the skills necessary to deliver hard-to-hear news and techniques for handling ...

No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact ...

Writing this daily newsletter is difficult. The unforgiving deadlines are the easiest part of it. The issues it deals with and that we try to explain here are much harder. Hardest of all, however – ...