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When recipients are trying to make a claim over the phone and are flagged by anti-fraud technology, they will need to verify their identity in person at an office.

Starting April 14, Social Security recipients will need to verify their identity either online with a personal my Social Security account or in person at a local Social Security office.

Through a partnership with ID.me, a private company, EDD can verify the identity of claimants before actually processing any claims.

A Novato woman couldn't be verified in the EDD system with her current address. But her previous address from six years ago was the "correct" one in the system.