Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Add articles to your saved list and come back to them any time. Academics John Bentley and Mark Harris are bringing the rigours of IT governance to the halls of academia. The Victoria University ...

Add articles to your saved list and come back to them any time. This industry is renowned for rapid change. However, new principles of managing information technology are distilled at a much slower ...

Michele Hudnall, director of service management at software vendor Managed Objects, talks about the realities of ITIL and how corporate IT shops can make the most of their implementations. The ...

With his large-scale attack on Iran, Donald Trump has seized a legacy-defining moment to demonstrate his readiness to exercise raw U.S. military power. But in doing so, he is also taking the biggest ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

Commentary--With the multitude of services and applications at work throughout an organizations IT infrastructure, businesses require tools to help them maintain high system availability and ...

Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...