Did you know that businesses lose an average of 20–30% of their revenue due to inefficient business processes? That’s a lot of money left on the table. One of the best ways to get control of this lost ...

While Bruno Boucard, Thomas Pierrain, and I were preparing our DDDEurope 2019 workshop, we discussed how to approach Example Mapping. For the workshop, we were combining EventStorming and Example ...

A process map is a visual diagram of a process that involves multiple steps. Maps help give managers a comprehensive overview of a process in order to spot inefficiencies, slack time or bottleneck ...

With any journey mapping project, you’ll always end up with a better understanding of your customers, including their thoughts, feelings, behaviors and pain points. However, the process of journey ...

A technique to help universities improve collaboration, reduce inefficiencies and build shared understanding across teams to support more effective working – and a framework for successful ...