CHICAGO—Every day at 5 p.m., a hush falls over the lobby of The St. Regis Chicago. That’s when Deidre Dukes wheels her champagne cart forward and the atmosphere shifts. Guests pause mid-conversation.
The Basics John Jacob Astor IV, the founder of the St. Regis New York, introduced butler service at the property in 1904, and it has been a hallmark for the company ever since. “His idea was to bring ...
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