Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...
Salesforce (NYSE: CRM) partners with Vonage and Haleon to expand AI, Cloud, and 5G innovation using Data Cloud and Agentforce ...
A telecoms provider owned by Swedish group Ericsson has been fined £700,000 after some UK business customers could not connect to emergency calls for more than a week, Ofcom has said. The UK ...
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