I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...

You know how your gadgets always break right after the warranty expires? Well, here's another truism: You'll never lose the user guide to your cell phone, printer, camera, or Wi-Fi router until you ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

Interested in more careers-related content? Check out our new weekly Work Life newsletter. Sent every Monday afternoon. When Michelle Bertholet hired a new employee last year, she gave careful thought ...

In the olden days—say, the 1980s—if you bought a piece of technology, a paperback user guide came with it. It was the manufacturer's one big chance to explain its engineers' thinking to you, to ...