24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

AI “will dramatically improve our ability to satisfy customers,” Dan Schulman said. The carrier says it’s already had success ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

CEO has outlined a major shift toward AI driven customer service. The company plans large scale use of artificial intelligence to handle routine customer queries. Management signaled that a ...

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant ...

Verizon's CEO Dan Schulman just confirmed AI will replace "a large percentage" of customer service in 2026. Here's what's automated, what humans keep, and why 13,000 employees were cut.