No Jitter

Genesys Cloud: And Then There Was One

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...
Business Wire

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

DENVER--(BUSINESS WIRE)--Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the ...

Genesys Reports Strong First Quarter Momentum as Enterprises Scale Agentic Experience Orchestration

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced strong first quarter momentum for fiscal year 2027 (Feb. 1 – Apr. 30, 2026), driven by continued enterprise ...
No Jitter

Genesys Cloud AI Studio Builds a Foundation for Agentic AI

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...
Business Wire

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...
Nasdaq

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
Business Insider

Genesys Cloud CX Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader ...
VentureBeat

Genesys says Cloud AI Experience helps businesses listen to and understand customers

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Many organizations are challenged with finding strategies to deal with ...
Business Insider

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Genesys AI fuels the future of experiences for organizations across sectors SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today ...
CMS Wire

Genesys Study Finds Agentic AI Is Advancing — But Governance Gaps Threaten Consumer Trust

Four out of five consumers want clear governance of AI interactions but less than a third of organizations currently have comprehensive policies San Francisco, Aug. 7, 2025 — New data released today ...
SMEChannels

Genesys Delivers Strong First Quarter Results as Enterprises Scale Agentic Experience Orchestration

Riding a wave of enterprise AI adoption, Genesys has strengthened its leadership in experience orchestration, achieving $2.8 ...