The contingent workforce continues to have a massive impact on organizations across the globe. While the growth of this workforce segment and flexible work arrangements were notoriously accelerated by ...

Workforce flexibility is critical to the well-being of hospitals and health systems. It takes an intentional plan, however, to balance contract labor, minimize employee overtime and avoid overstaffing ...

In March of 2021, the Government Accountability Office released its report on high-risk areas within the federal government. Each area selected by the GAO calls attention to areas where there is ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

PsyMetrics establishes a new "Reliability Standard" for medical staffing, outperforming legacy generalist platforms through vertical-specific behavioral mapping.Miami, FL, May 18, 2026 (GLOBE NEWSWIRE ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

Cross Country Healthcare, Inc. (Nasdaq: CCRN), a technology-driven healthcare workforce solutions company, today announced an ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Almost a year on from the devastating SolarWinds attack last December – and the start of Biden’s tenure in January – and cybersecurity continues to sit firmly in the board’s crosshair. Pressure is ...

Add Yahoo as a preferred source to see more of our stories on Google. Feb. 10—WILKES-BARRE — The Pennsylvania Department of General Services (DGS) this week introduced a space optimization initiative ...