Sonos execs not getting bonuses due to app fiasco
“Obviously a failure”: Sonos execs not getting bonuses due to app fiasco
Sonos' controversial app update in May was "obviously a failure," Sonos CEO Patrick Spence told Reuters today.
Here's how Sonos hopes to win back your trust after its app debacle
It’s been a disastrous few months for Sonos after the company botched a major overhaul of its mobile app. In an effort to win back users’ trust, the company has laid out a plan that includes several new commitments.
Heard on the Street: Sonos Is Still Reeling From App Fiasco
How bad was the disastrous app rollout Sonos did in May? Bad enough that top executives may still be paying for it in the new fiscal year. On Tuesday, the maker of [premium wireless speakers](
Months after a terrible app launch, Sonos promises it'll do better
After its summer iPhone app update fiasco, and a series of mostly-broken promises to fix it, Sonos is again trying to win back shaken customer confidence.
Sonos outlines turnaround plan following app disaster — here's what they're saying
Sonos mentions multiple times trying to add the customer's voice via a stronger beta testing program that utilizes "more types of customers and diverse setups" over a longer testing period as well as establishing a customer advisory board that is meant to provide insight based on customer feedback.
Sonos outlines a plan to win back user trust after its app fiasco
The changes mostly focus on more stringent beta testing and creating new avenues for employees and customers to raise concerns. Speaker company Sonos laid out a number of new plans and commitments on Tuesday in an attempt to turn around the beleaguered sound company following a bug-riddled app relaunch in May that’s still impacting the company.
Sonos details its bold redemption path to win back your trust
Sonos leadership vows to forgo annual bonuses if the app issues are not resolved. The company is extending the warranty of its home theaters and speakers to boost customer confidence. Sonos will implement new roles for quality issues and form a Customer Advisory Board.
Sonos Focuses on Regaining Customer Trust Post App Redesign Debacle
Sonos, Inc. SONO has made seven new commitments based on an internal review of its May app release, ensuring it continues to deliver the best wireless audio systems and that customers enjoy the quality for which the brand is known.
Sonos tries to get its groove back after upsetting loyal customers
Sonos, known for its wireless speakers, has a plan to earn back trust from its customers after the botched launch of a new ...
Sonos Promises to Recommit to Software Quality and Customer Experience After App Disaster
Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software ...
Sonos Apologises For App Update And Commits To Do Much Better
The company promises to set itself new standards and pledges that it will continue rebuild trust with customers and employees ...
The Sonos update interview: ‘We just got taken by surprise’
Phil Nickinson catches up with Sonos executive Eddie Lazarus for a deep dive on the company's catastrophic 2024 update, and ...
How Sonos Botched an App and Infuriated Its Customers
Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio ...
Sonos Ace Review: My New Favorite Travel Headphones
The new Sonos Ace headphones go head to head with the best ANC flagship headphones including the Sony XM5, Bose QuietComfort ...
I streamed vinyl records wirelessly with Sonos speakers, here's how it went
There's beauty in the manual and intentional process that is vinyl listening. So, what does it look like when you blend the ...
Forget Bose and Sonos, Amazon Slashes AirPods Max Prices by 20% Ahead of Prime Day
Apple’s AirPods Max, the premium over-ear headphones are now available at a discounted price on Amazon. In a rare move that’s ...