Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask ...

Many people described infuriating struggles with customer service at Google, but some made it seem like dealing with the tech giant is a snap.

Do you ever use Google's AI-powered search to look for customer service numbers and other contact info? If so, you could be opening your wallet to a scammer. Several people are re ...

Google tries its own take on customer service Not surprisingly, the search giant thinks automation and innovation are important.

Jones said his own exchanges with Google customer service included 37 emails, and several phone calls and Internet chat sessions. "Sometimes it would seem to go fine, but then they would say … ...

The fraud Rivlin encountered stemmed from a scheme that has circulated for years: scammers publish fake customer service ...

A simple Google search for a customer service number ended with a Raleigh woman losing thousands of dollars.