Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask ...

Do you ever use Google's AI-powered search to look for customer service numbers and other contact info? If so, you could be opening your wallet to a scammer. Several people are re ...

The fraud Rivlin encountered stemmed from a scheme that has circulated for years: scammers publish fake customer service ...

Google is looking to make marathon customer service calls a little more bearable. It can call customer service on your behalf, then call you back with a rep on the line. The feature is currently ...