With Whatfix AI Roleplay Training in Mirror customer-facing teams will be able to practice real genAI-driven customer conversations inside simulated enterprise systems.

CallMiner's innovations include advanced AI classifiers and customizable contact summaries with deeper insights and faster discovery.

New joint capabilities position Klaviyo and Shopify help companies scale across markets with a unified data foundation.

Gartner’s prediction that genAI cost per resolution will exceed offshore human agents by 2030 arrives at the same time a different finding, from Qualtrics research, shows that AI customer service is ...

C onversational experience orchestration (CXO), defined by Opus Research as the operating model that unites conversational artificial intelligence, conversational intelligence, an ...

New two-way sync between CallRail's Voice Assist and Yardi allows real estate teams to provide callers with live pricing, availability, and property data, even after hours.

The feature raises a number of possible owners, including marketing, sales, the contact center, the IT department, and even a new c-level executive known as the chief customer officer or chief ...

Forsta's new AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting.

What if the real reason AI isn’t scaling in your organization has little to do with model performance and everything to do with design discipline? Despite billions invested in AI, most enterprises ...

Typeface's Marketing Orchestration Engine unifies brand intelligence, AI agents, and IT systems for governed, repeatable campaign execution at scale.

New Dialpad capabilities help companies identify high-impact AI use cases, validate ROI for deployment, and scale safely into production.

Smartly's integration with Amazon DSP unifies social and CTV campaigns, pairing creative with full-funnel activations and reporting across Amazon's streaming inventory.