Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Businesses big and small are introducing in-house cafes to their brick and mortar stores. Customers are all-in on the ...

The largest reverse mortgage lender in the country, Mutual of Omaha accounted for over 22% of the market in 2024. It offers ...

Today myself and Siobhan check out Cheryl's Cookies! I've seen a lot of bad reviews on them, but they look so good I wanted ...

Bridging the gap between car owners to continue to maintain a vehicle for its life is a bonus for customers and shops.

Heritage Insurance has had a strong recovery from 2021-2022 losses through improved exposure management. Read why HRTG stock ...

Even if you have used writing services a bunch of times, trying a new one can be intimidating – but it’s a little less scary ...