A Delta Air Lines flight attendant and a Southwest Airlines gate agent went head to head in an Atlanta airport, then viral ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

American Express (AXP) remains a Buy for long-term investors, supported by strong brand loyalty, premium customer base, and ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Shoppers are often busy and stressed, and a retailer that turns the holiday rush into a smooth, enjoyable experience can earn ...

Public policy think tank, CUTS International, has called on the Government and public institutions to retool and reset their approach to customer ...

Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Qualtrics’ Southeast Asia strategist Irene Ng warns that brands are mistaking AI adoption for AI acceptance and it’s costing ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...