Intercom Raises $250M as the company secures $250 million to expand AI customer agents and strengthen global product growth.

Today Decagon, the leader in conversational AI agents for concierge customer experiences, introduced a new and proactive generation of its agentic technology that anticipates customer needs, remembers ...

The new CXA Operations Center announcement fits into a broader pattern of product and ecosystem expansion for Talkdesk that CMSWire has followed closely throughout the past year. The company has ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

There’s also the risk that bad data can lead to bad outcomes. AI agents are only as good as the data they can access. If the ...

The FCC is considering an English language requirement for offshore call center workers.

New observability, evaluation, and simulation tools move organizations beyond basic automation toward a comprehensive hybrid workforce strategy grounded in visibility and accountability ...

Microsoft thinks enterprise customers will prefer its cloud-native Copilot Cowork to Anthropic’s local version and doubles down on per user pricing.

By the time Kris Young Tenn joined Calm Air International LP in 1995, she was already well travelled. She’d been a flight attendant for five years in her native Jamaica. But Calm Air, a ...

Snowflake (NYSE: SNOW), the AI Data Cloud company, in collaboration with Omdia by Informa TechTarget, today released "The ROI ...

Coordinated AI agent suite lets dealers save time, make more accurate forecasts, improve customer care, and streamline operations across service, sales, parts, and rental ...