The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Intercom Raises $250M as the company secures $250 million to expand AI customer agents and strengthen global product growth.

Today Decagon, the leader in conversational AI agents for concierge customer experiences, introduced a new and proactive generation of its agentic technology that anticipates customer needs, remembers ...

AI agents will assist customer service teams by handling routine queries and transactions across chat and voice channels, as ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

The new CXA Operations Center announcement fits into a broader pattern of product and ecosystem expansion for Talkdesk that CMSWire has followed closely throughout the past year. The company has ...

Aurora Mobile (NASDAQ: JG) ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services, today announced that EngageLab, its AI-first customer ...

There’s also the risk that bad data can lead to bad outcomes. AI agents are only as good as the data they can access. If the ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Agentova, a SaaS platform specializing in AI agents for entrepreneurs and small businesses, announced today that it has surpassed 2,000 active users in France. Designed to replace fragmented ...

Scale, Optimal Dynamics' new DNAS platform, combines proprietary optimization technology with autonomous AI agents to ...