Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

Discord also confirms that hackers accessed user data by breaching a third-party service provider called 5CA, which the ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Develop core competencies at your company with these HR strategies. Learn how you and your team can build strong teams and ...

Spotting what’s real and what’s a rip-off isn’t always easy—but Consumer Reports has tips to help you stay a step ahead.

Economies of scale refer to the process of reducing the average cost per unit as production scales. It enables higher ...

Bridging the gap between car owners to continue to maintain a vehicle for its life is a bonus for customers and shops.

In the space of five months since Pope Leo XIV was elected Supreme Pontiff of the Catholic Church, applications of artificial intelligence (AI) in various spheres of human life have been increasing at ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

Over the past decade, digital finance services have transformed the way Nigerians save, spend, and transfer money. From bank ...