Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors ...

5CA is a customer service support company that works with Discord. Recently, the chat platform said the vendor had been ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Discord also confirms that hackers accessed user data by breaching a third-party service provider called 5CA, which the ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Last week, it was reported that Discord had suffered a breach of security through a third-party customer support service it ...