More than 40% of people are set to drop down a score banding after the changes, but Experian said it will not affect lending ...

Experian Netherlands has been fined EUR 2.7 million ($3.2 million) for multiple violations of the General Data Protection ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Experian’s stock price target has seen a modest uptick, with fair value rising from £43.65 to £43.94. This subtle change highlights renewed analyst confidence in the company’s capacity for steady ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

A third-party customer service system used by Discord's support teams has been hacked, compromising some user personal data, including government IDs. Discord has written to some users confirming that ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

For the millions of Americans who have a subprime credit score or no credit score at all, being credit invisible or having a bad credit score can mean limited access to loans, credit cards and higher ...