Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

The House bill would allow any local government to set up their own passenger-only ferry district, but was drastically changed by a Senate leader.

Loyal passengers have paid top prices for poor service because they thought they could rely on Israel's 'national airline' in a crisis. The Iran war proved them wrong ...

Missing a client call can mean missing a case. Potential clients often contact multiple firms and hire the first one that responds with confidence and speed. But attorneys are in court, in meetings, ...

Top chiropractors in Singapore for spinal alignment, posture and rehabilitation. They treat pain & sports injuries for ...

Everything you need to know about Apple's latest launches from its 2026 March Event, including the MacBook Neo and iPhone 17e.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Desk365 announces a Premium plan with upgraded AI, enterprise security, & asset management capabilities to help ...

The San Diego County Sheriff's Office officially launched an artificial intelligence call system Friday designed to ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.