Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines which can result in fraud.

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

MEO, part of the Altice Group and one of Portugal's leading telecommunications providers and TechSee, have been named the Overall Winner in the "Technology of the Year (Product)" category at the 2026 ...

The way you treat your employees is the business model.

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

A lesser-known appliance brand outperforms major names in customer satisfaction, but a closer look at real reviews reveals a ...

In this Ten Minute Talk Josh Friend, CEO of InSellerate shares insights on leadership evolution, the impact of AI in mortgage ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...

Silence = Churn ...

After the recent launch of the Model Y-L in India, Tesla is now in the pursuit to expand its service, body shop and charging ...

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...