With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

The measures have been initiated following allegations about BookMyShow conspiring with black-market operators to hoard tickets for British band Coldplay’s Music of the Spheres world tour in January 2 ...

While the risks, benefits and magnitude of artificial intelligence's impact on financial services remain unclear, agencies ...

Amazon strengthens its position in the AI race with an additional $4 billion investment in Anthropic, committing to custom silicon and cloud dominance to compete with Microsoft and Google.

Then, with the help of artificial intelligence and a professor in New York, we created a video of Wayne throughout the ...

All this week, Channel 3 has conducted a deep dive into artificial intelligence. Tonight, we are taking a look at how the ...

While tech and finance have been early AI adopters, other industries are just more risk averse, said Acrolinx's Shane ...

While Netflix has yet to release an official statement regarding the use of A.I. in one image focusing on Vi and Jinx, a ...

Detroit’s QLINE recently reached the one million rider mark for 2024, surpassing its total ridership number for 2023.

Hammond-based Alverno Laboratories is now using artificial intelligence to diagnose breast cancer in patients. The diagnostic ...

Stanford professor Jeff Hancock, in a court case over banning deepfakes, appears to have made up two journal articles. He is ...

At least 15 people in Minnesota have been sickened by E. coli poisoning tied to a national recall of more than 167,000 pounds ...