Don't treat customers like they're just a loan number or file. They're human beings, so you want to get a little more ...

The DOT has new rules taking effect in October and other proposed rules that aim to help flyers, particularly those whose ...

Key Points VOC is a driving force centered around the customer experience. You need to strike a balance between VOC and all ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software ...

Democratizing customer centricity means empowering every team to contribute to CX and ensuring valuable customer insights ...

Airtel, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering ...

Study finds desire to improve operational efficiency, digital transformation, changing customer expectations and competitive ...

As businesses adopt advanced customer service technologies, maintaining a personal touch is more important than ever.

A more consistent and personal customer experience can boost customer satisfaction and loyalty.

Crescendo shipped its first AI-augmented platform solution in 2023 and since then has experienced zero customer downtime in production. PartnerHero is a recognized industry leader in customer service ...

MM+M’s 2024 Healthcare Marketers Trend Report reveals that AI and tech are top of mind for healthcare marketers. In this recent #TrendTalks session titled “The Ideal Customer Experience Across the ...

Ooredoo has also improved its Nojoom loyalty program integration, allowing customers to easily earn and redeem points with ...