The DOT has new rules taking effect in October and other proposed rules that aim to help flyers, particularly those whose ...

Don't treat customers like they're just a loan number or file. They're human beings, so you want to get a little more ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software ...

Democratizing customer centricity means empowering every team to contribute to CX and ensuring valuable customer insights ...

Study finds desire to improve operational efficiency, digital transformation, changing customer expectations and competitive ...

Key Points VOC is a driving force centered around the customer experience. You need to strike a balance between VOC and all ...

Ooredoo has also improved its Nojoom loyalty program integration, allowing customers to easily earn and redeem points with ...

As businesses adopt advanced customer service technologies, maintaining a personal touch is more important than ever.

Crescendo shipped its first AI-augmented platform solution in 2023 and since then has experienced zero customer downtime in production. PartnerHero is a recognized industry leader in customer service ...

Huawei and AIS won the Customer Experience Award, given to companies that demonstrate the most innovative application of AI & ...

McDonald's releases Crocs toy with Happy Meal. This customer shares the Croc toy their son got and why they are not happy ...

The proposal is one of many that moved through House and Senate committees last week, including a transparency bill that ...