New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

A Delta Air Lines flight attendant and a Southwest Airlines gate agent went head to head in an Atlanta airport, then viral ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Delivery drivers and small businesses lost hours and income during a 15-hour AWS outage, highlighting the real impact of tech ...

Levers are the pre-planned, clearly defined steps you can take (or "pull") when workloads spike. Instead of improvising, you ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Merrill Edge offers $0 ATM fees, hands-on support, and powerful investing tools. Read our full review to see if it's the ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Every single day, one sees or hears of one small business or another closing its doors, not for a period, but for good. And ...