Here are 8 strategies to help a business master the art of making digital interactions feel human and genuinely helpful.

Public policy think tank, CUTS International, has called on the Government and public institutions to retool and reset their approach to customer ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Bridging the gap between car owners to continue to maintain a vehicle for its life is a bonus for customers and shops.

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Qualtrics’ Southeast Asia strategist Irene Ng warns that brands are mistaking AI adoption for AI acceptance and it’s costing ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Now, we know customer service probably isn't top of mind when you head to the grocery store. Unless you're a leisurely food shopper, you're probably on a mission that involves getting in and out as ...

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Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Columbus Roofing Rescue, owned by 1990 LCC graduate Joe Daley, has recently opened up a Lima office. While the company specializes in dealing with insurance companies when roofs are storm-damaged, it ...