Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Discover how brand management strategies enhance perceived product value, foster customer loyalty, and ensure market competitiveness through real-world examples.

This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

“Somewhere in the weeks before, it’s going to hit me,” Brad said. “I’m performing where Miles Davis and Tchaikovsky played.” That was Ojai’s Brad Halverson quoted in the Los Angeles Times back in 2002 ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.