New integration combines agentic AI and zero-touch automation to dramatically reduce ticket volume, resolution time, ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

AI agents are actively reshaping how many MSPs run their business, support customers and think about scale. Some MSPs are moving cautiously with agents, as others are moving more aggressively. For ...

A sizable majority of Americans want significant changes to Immigration and Customs Enforcement — but while they largely disapprove of ICE and say its tactics have gone too far, the country is divided ...

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...

OpenAI introduced an Instant Checkout feature in ChatGPT last year, letting users browse and buy products without leaving the chat interface. Google soon followed with shoppable product listings in ...

A lot of interesting technology has been revealed at the Consumer Electronics Show 2026 this week, but one of the strangest might be Razer's Project Ava, an AI-powered desktop companion. Razer ...

WhatsApp is close to rolling out third-party chat support across the European Union, as part its compliance with the bloc's Digital Markets Act (DMA). WhatsApp parent company Meta is required by the ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...