Digit, a modern ERP for the AI-era, raises $3M in oversubscribed funding, bringing total funding to date to $6.3M.

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Discusses the Impact of Agentic AI on IT Services and Tech Industry Disruption March 11, 2026 9:30 AM EDT Good afternoon. Good morning, if you're joining us from the U.S. Hello, and welcome. Thank you ...

Oracle co-CEO Mike Sicilia and Chief Technology Officer and co-founder Larry Ellison dismissed concerns around a “SaaSpocalypse” of more traditional enterprise software-as-a-service vendors getting ...

SSA unveils nationwide customer service center, diminishing the role of local field offices a year after DOGE cut 7,000 jobs.

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

On this episode of Build Mode, David Park joins Isabelle Johannessen to discuss how he and his team are intentionally iterating, fundraising, and scaling Narada.

Rising adoption reflects a structural shift in how growing businesses are building customer service for speed, clarity, ...

NEW YORK, Feb. 11, 2026 /PRNewswire/ -- SuiteConnect-- Oracle NetSuite, the #1 AI Cloud ERP, today announced a series of innovations that will help organizations increase efficiency and accelerate ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...