Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling  more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif., April 8, ...

More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions MONTREAL, LONDON and NEW YORK, April 8, 2025 ...

AI search threatens content-driven traffic. World History Encyclopedia saw a 25% traffic drop after appearing in Google’s AI ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

Intelligent decision system and hyperrealistic voices deliver unprecedented reliability for voice AI SAN FRANCISCO, April 3, 2025 /PRNewswire/ -- Phonic, the first end-to-end speech-to-speech platform ...

Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business ...

From rising ad prices to delayed campaigns, inflation isn’t just a consumer issue. Here’s what marketers need to know now.

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.