Building rapport is important when it comes to establishing lasting customer connections because people like to feel like they are connecting with real people. No one wants to feel like they’re just ...

The blooming era of consumer messaging, sparked by apps like WhatsApp, Facebook Messenger, Telegram, and even Snapchat brought about a revolution in our private communication. Businesses, though, need ...

When magicJack first burst onto the scene, consumers were blown away by the ability to make phone calls over the internet. Voice over Internet Protocol (VoIP) technology has been around since the mid ...

Sales in marketing. Sales and marketing. Sales versus marketing. What is the relationship between these two sides of your business? Are they opposed or do they work together? This article will help ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

You already know how much excellent customer service means to your business. Your company may even be one of the 89% planning to increase investment in their customer experience (CX) technology.

What is a sales job? Sales jobs are at the heart of many organizations, generate revenue, and prioritize customer needs. Whether you want to change your career or better understand different types of ...

If you’ve ever studied marketing or sales, you’ll know that the first and biggest stage of any customer journey is awareness. Someone can’t become a potential customer if they don’t know anything ...

If you work in sales or have ever worked in sales, then you will recognize this scenario only too well… You’ve nurtured a prospective customer through your sales funnel or sales pipeline. They seem ...

The average handle time measures the average time it takes an agent to resolve a customer call to a business phone number. This includes both time spent talking, as well as any after-call work ...

Lead qualification is one of the most difficult and laborious aspects of sales. It’s incredibly useful to qualify leads, because it allows you to prioritize the prospects that are most likely to ...

Trust is not a ‘nice to have’ bonus in the world of sales. It’s how you build a relationship with a customer and turn a single purchase into several repeat purchases and ultimately into lifelong ...