Configuration Items (CIs) in ServiceNow
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Configuration Items (CIs) in ServiceNow
In this video I cover what a configuration item (CI) is, and what the different between an asset and a CI is. I then take you through how to create a configuration item in ServiceNow. *What is a Configuration Item?* A configuration item, also known as a CI, is a component that is managed in order to deliver an IT Service. Configuration items ...
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