Becoming a Bus Operator

2.7K views · 51 reactions | "Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration | Facebook

3.5K views · 146 reactions | If you're taking the D or F this weekend, you'll notice they’ve traded places. It’s a bit wonky, but there is a method to the madness. Here’s our Director of Rail Network Planning to explain why: | Metropolitan Transportation Authority - MTA | Facebook